Rosa Privacy Policy

Last updated date: December 11, 2023

We value the privacy of users and others who visit and use the Rosa Live Services (collectively or individually,"you" or "users") and want you to be familiar with how we collect, use, and disclose personal information from and about you.

When you create a profile on one of our Services, your personal information may be visible also to users of our other Services, and other applications we own and other applications and websites not owned by us with which we share our live platform.

By using our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Services and any dispute over privacy, is subject to this Policy and our Terms and Conditions, including their applicable terms governing limitations on damages and the resolution of disputes.

1. Scope

Except as otherwise described below, this Policy applies to the personal information Rosa Live collects and processes related to: visitors of our website where this Policy is posted, including any of our websites that link to or post this Policy (the "Sites"); individuals who download and use our mobile application ("Mobile App"); individuals who register for or participate in our events, surveys, research, promotions, and sweepstakes conducted by us; current, former, and prospective customers, vendors and service providers, and business partners; and individuals who communicate or otherwise interact or engage with us or the services available through our Sites, Mobile App, or other online services (collectively referred to as the "Services").

2. Information Collected

2.1 What information do you need to provide to Rosa Live

This section describes the various types of personal information we collect from you and how we collect it. If you want to learn more about specific types of data and how we use them, please refer to the privacy policy section below.

We deal with different kinds of information and data when we provide Rosa Live. These categories are as follows:

"Location data" is information derived from your GPS, Wi-Fi, compass, accelerometer, IP address, or public post that contains location information.Location information will be disclosed to us or other users, or both, when:

• When you use location-based features, and when you share your location with other Rosa Live users;
• When you visit Rosa Live, we will obtain your location information through your IP address, device or Internet service to prevent multiple or fraudulent login to your account.
• Log data It is the information that we use, network beacons, log files, scripts or automatically collected when you use Rosa Live cookie Etag, including:
• Device attributes, such as: information about your mobile carrier, configuration information provided by your web browser or other programs you use to access Rosa Live , your IP address, application ID and application name, as well as the version and identification number of your device;
• Information related to content that you have searched or viewed using Rosa Live, such as used web search terms, accessed social media profiles, and details of other information and content that you have accessed or requested while using Rosa Live ;
• General information about the communication on the platform, such as the identity of the user communicating with you and the time, date and duration of the communication (but excluding the content of such communication, unless you are communicating with our support service team);
• Metadata, such as the date of your capture or the date of your publication, or the information about the project you shared.

"Non personal information" It refers to any information that cannot identify you directly or indirectly under normal circumstances.

"Personal information" Any information or combination of information that is relevant to you and can be used (directly or indirectly) to identify you.In the privacy policy section below, we list some examples of personal information (and how we collect it).

"Share information" It refers to the information about or related to you that you voluntarily share on Rosa Live .Shared information may include your Rosa Live Content published on (including personal data disclosure, lists you create, and photos, videos, or recordings accessed through your device's camera and / or microphone sensors with your prior consent), any content you republish that has been published by others, and location data and log data associated with such publications.Shared information also includes information about you (including location data and log data) shared by others who are using Rosa Live .

All references to "information" in this privacy policy include both personal and non personal information.

3. Who do we share your information with

We will not transfer your personal information to any other third party unless otherwise specified below or you agree to do so.

Only if necessary, we will share your information with selected recipients with a legal basis and effective jurisdiction to request such data. The categories of these recipients include:

• Government, public sector, regulatory, judicial and law enforcement agencies or agencies: In some cases, we are required by law to disclose information (including performing legal obligations or procedures, such as court orders, subpoenas or other legal writs, or enforcing our terms, dealing with matters related to security or fraud, or protecting our users), but only the requester with effective jurisdiction can obtain your personal information;
• Related companies: we will share your personal information in our company for the following purposes：
• To provide you with Rosa Live, help us achieve the above "How we use your information"；To perform our obligations and exercise our powers in accordance with the Rosa Live terms of service or this privacy policy;
• If we or our affiliated companies carry out internal restructuring, or we sell Rosa Live or any of its assets to a third party, the subject of subsequent operation of Rosa Live may no longer be us. In this case, we will transfer your information accordingly so that you can continue to use the service;
• Service providers: service providers that assist us to provide, improve or promote other products or functions through our services. Service providers include communication service providers who send short messages on our behalf. We will also hire service providers in your region to help speed up the delivery of content to you with the help of acceleration points and content delivery networks; and provide location and map data. Any third-party service provider (selected by us) with whom we share user information must provide the same or the same level of user information protection standards as described in this policy; and it is prohibited to retain, use or disclose your information (unless it is necessary to provide services to us);
• A third party that acquires us or all or most of our business. When we sell or acquire any business, enter into a merger, form a partnership, or sell part or all of our assets, we may disclose your information to potential buyers of the business. In such cases, we will always require potential buyers to comply with this privacy policy.

4. How We Use Your Information

We will only use your Personal Information when the applicable laws allow us to. In general, we use your Personal Information for the following purposes:

• Provision of services: to present Rosa Live Services and its contents to you, including any interactive features on Rosa Live Services, and to provide you with information, products or services that you allow us to; we also collect and use Personal Information to verify your eligibility and deliver prizes in connection with promotion activities and sweepstakes;
• Improvement of services: to improve and personalize our services by presenting new services, information, recommendations, and feedback;
• Customer management: to manage a registered user’s account, to provide customer support and notices to the registered user about his account or subscription, and notices about changes to Rosa Live Services or any other product or service we offer or provide through it;
• Communication: to communicate and interact with you directly, for an example, we may send notifications regarding upcoming changes, promotion activities or improvements on Rosa Live Services;
• Content review: to review pictures, images and contents posted or generated on Rosa Live Services to ensure that we comply with any applicable content regulations in any relevant jurisdiction;
• Customization of content: to perform research and analysis about your use of, or interest in contents, products, advertising, or services available on Rosa Live Services in order to develop and display content tailored to your interests on our Website and App;
• Performance Analysis: to determine whether users of Rosa Live Services are unique, or whether the same user is using Rosa Live Services on multiple occasions, and to monitor aggregate metrics such as total number of visitors, number of videos viewed, demographic patterns;
• Functionality and security: to identify users not meeting the age limit, to diagnose or fix technology problems, and to detect, prevent, and respond to actual or potential fraud, illegal activities, or intellectual property infringement;
• Compliance: to enforce our terms of use and to comply with our legal obligations;
• Aggregation: to aggregate information we collect about you to which one or more purposes described above.
• Cookie: We and our vendors and service providers use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) ("Cookies") to automatically collect information, measure and analyze which web pages you click on and how you use the Platform, enhance your experience using the Platform and improve our services. Cookies are small files which, when placed on your device, enable the Platform to provide certain features and functionality.

Additionally, we link your contact or subscriber information with your activity on our Platform across all your devices, using your email or other log-in or device information. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.

5. Data Security

We take appropriate administrative, technical and physical security measures to safeguard your Personal Information from unauthorized access and disclosure. For example, only authorized employees are permitted to access Personal Information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of certain your Personal Information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your Personal Information. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of your Personal Information. You should use caution whenever submitting information through Bigo Services and take special care in deciding which information you provide us with.

You are responsible for maintaining the secrecy of your password and account information at all times.

6. Age limit

Rosa Live is not suitable for children. Children under the age of 18 may not use Rosa Live for any purpose without first obtaining the consent of the parent /guardian (on behalf of the child and himself) to this privacy policy. Without the above consent, we will not intentionally collect any personal information provided by children under the age of 18. If you believe that we hold any personal information provided by any child under the age of 18 without the consent of the parent/guardian, please contact our data protection officer and we will investigate (and delete) such personal information immediately.

7. Your Rights

• Right to access-You may submit a request to access the Personal Information we collect about you by sending your request to us via our in-app customer service.
• Right to rectification-You may submit a request to rectify the Personal Information we collect about you by by sending your request to us via our in-app customer service.
• Right to erasure-You may submit a request to erase the Personal Information we collect about you by by sending your request to us via our in-app customer service. Though we cannot guarantee a complete erasure of your data that has been stored in our backup servers, we promise that we will not use the data within the backup servers for any other purpose.
• Right to data portability-You may ask us to transfer some of your Personal Information, if it is collected on the basis of your consent, in structured, commonly used and machine-readable formats to you or other environments designated by you, if technically feasible, by sending your request to us via our in-app customer service.
• Right to withdraw consent-You may withdraw your consent and ask us not to continue to collect or process your Personal Information at any time if that information is collected on the basis of your consent by sending your request to us via our in-app customer service. Your exercise of this right will not affect the processing activities that occurred before your withdrawal.
• Right to restrict processing-You may request us to stop processing your Personal Information if you believe such information is collected unlawfully or you have other reason by sending your request to us via our in-app customer service. We will examine your request and respond accordingly.
• Right to object-You may object to the processing of any Personal Information we collect about you, if such information is collected on the basis of legitimate interests, at any time by sending your request to us via our in-app customer service. Please note that we may reject your request if we demonstrate compelling legitimate grounds for the processing, which override your interests and freedom or the processing is for the establishment, exercise, or defense of legal claims.

8. Changes and Updates to This Privacy Policy

We may modify or revise our privacy policy from time to time. Although we may attempt to notify you when major changes are made to this privacy policy, you are expected to periodically review the most up-to-date version so you are aware of any changes, as they are binding on you.

If we change anything in our privacy policy, the date of change will be reflected in the "last updated date". By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or the Software or Services, please contact us via in-app customer service.